Archive for June, 2012
Friday, June 29th, 2012
This evening during routine network maintenance, around 5:10 PM, a configuration error caused one of our DSLAMs in San Francisco to destabilize. This disrupted service for all Fusion customers on that particular DSLAM. Service has been restored to all affected customers as of around 5:50 PM. If you are still having ...
Posted in Fusion, Maintenance, Network | No Comments »
Thursday, June 28th, 2012
I'm very excited to announce that on July 1st, we will be launching a new equipment program for our residential Fusion Broadband+Phone service. The new equipment is a super-fast ASDL2+ modem/router with four Fast Ethernet ports, high-powered WiFi "N" and an easy-to-use web interface. Built-in Firewall protection for your home ...
Posted in Fusion, New Features | 155 Comments »
Wednesday, June 27th, 2012
A number of hosted websites (including www.sonic.net) were offline for a approximately seven minutes this afternoon. We're investigating the initial cause that caused the servers to drop out but believe a known bug in our load balancer configuration was also triggered that prevented all of the sites from being automatically ...
Posted in Uncategorized | No Comments »
Monday, June 25th, 2012
In the near future we will be integrating customer premise modems into a centralized configuration platform, or ACS, using TR-069. This will allow support staff to view and update some modem settings, to view connection statistics, and for some equipment, to push firmware updates.
If you have ZTE, Motorola or Pace/2Wire ...
Posted in DSL, Fusion, Network, New Features | 2 Comments »
Thursday, June 21st, 2012
This Friday, June 22 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect some of our Bay Area and LA DSL subscribers. Expected downtime is 5 minutes.
Update: Reloads complete. Estimated down time was under 5 minutes.
-Tomoc
Posted in Uncategorized | No Comments »
Thursday, June 14th, 2012
At 7:33am, a protocol issue between two redundant routers caused network instability which required an emergency reboot. This caused intermittent connectivity issues to our DNS servers as well as a subset of customer connections. Service has been restored as of 8:14am, and we will be working with our vendors to ...
Posted in Uncategorized | No Comments »
Tuesday, June 5th, 2012
Support will be closed from 11am-6pm on 6/9/2012. Sonic.net will be celebrating its 18th Birthday on Saturday, June 9th. In order to allow all employees to attend the celebratory company picnic support will be closed from 11am until 6pm. We apologize for any inconvenience this may cause.
Posted in Uncategorized | No Comments »
Tuesday, June 5th, 2012
Tonight, at 12:01AM, we will be performing invasive maintenance on an ATM switching device that serves a subset of legacy DSL customers in the Bay Area as well as Chico. Downtime for affected customers should be less than 10 minutes.
-Tim, Nathan, and the NOC
Update: The ATM switch in question suffered ...
Posted in Uncategorized | No Comments »