Archive for August, 2012
Monday, August 27th, 2012
Tonight, August 27th starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the Sacramento area. Expected downtime is less than 15 minutes.
- Robbie and Tomoc
Posted in DSL, Maintenance, Network | 1 Comment »
Saturday, August 25th, 2012
At 11:59pm on Saturday, August 25, we will be performing maintenance on equipment serving Fusion and Flexlink customers in the San Leandro area. Estimated down time is less than 20 minutes.
-Tomoc
Posted in Uncategorized | No Comments »
Friday, August 24th, 2012
Tomorrow morning, in our ongoing email server upgrade project, we are starting the migration to our new IMAP and POP servers. This ends the year long beta and stability testing of a dovecot based cluster and we're looking forward to be finished. While we do not anticipate any significant customer ...
Posted in Uncategorized | 4 Comments »
Tuesday, August 21st, 2012
Tonight, August 21st starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the San Francisco bay area. Expected downtime is less than 15 minutes.
- Robbie and Tomoc
Posted in Uncategorized | 5 Comments »
Monday, August 20th, 2012
We deployed support for Anonymous Call Rejection in our voice network and management tools this morning. When enabled, ACR prevents calls from being received where the calling party has blocked their outbound caller-id. Users can enable or disable ACR in the voice membertools at https://members.sonic.net/voice/settings/ or by dialing *77 and ...
Posted in Uncategorized | 8 Comments »
Saturday, August 18th, 2012
We are presently experiencing issues with international calling on our voice network. We believe to have identified the source of the issue and are working with the vendor of the impacted circuit to restore service as quickly as possible. An update will follow when we have confirmed resolution of the ...
Posted in Fusion | No Comments »
Thursday, August 16th, 2012
Tonight, August 16th starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the Sacramento area. Expected downtime is less than 15 minutes.
- Robbie and Tomoc
Update: The maintenance has been completed. Downtime for affected customers was around 5 minutes.
Posted in Uncategorized | No Comments »
Wednesday, August 8th, 2012
The two PRIs feeding the customer support call center are currently down. We are working with our PRI vendor to restore service. We have narrowed it down to a physical issue, but do not have an ETA to restoration of service. We will update this issue as they become available.
Currently ...
Posted in Uncategorized | No Comments »
Tuesday, August 7th, 2012
Thursday morning we're going to replace the mail server cluster that handles delivery to customer mail spools. For all but a handful of users that are using procmail to filter their mail on our servers this upgrade is expected to be completely seamless. This upgrade will eliminate the queue delay ...
Posted in Uncategorized | No Comments »
Wednesday, August 1st, 2012
This morning a portion of our inbound email flows ended up queuing on our MX edge servers due to excessive load on the internal servers that handle email delivery and filtering to local destinations All queued email was delivered when the issue resolved itself on its own by 9AM. We ...
Posted in Uncategorized | No Comments »