Call Center Inbound Calls Down
August 8, 2012 – 12:56 pm by jjcThe two PRIs feeding the customer support call center are currently down. We are working with our PRI vendor to restore service. We have narrowed it down to a physical issue, but do not have an ETA to restoration of service. We will update this issue as they become available.
Currently our turn around time for email support (support@sonic.net) is remarkably quick.
Update: Service has been restored. The remote terminal serving our location lost AC power. It is now on generator back-up.
Update: As of 5:40pm, the two PRIs serving our call center appear to be down again. While we work to expedite a second repair, our customer service representatives are still available at support@sonic.net .
Update: At 6:08 service was once again restored and we are taking incoming calls. We will continue to monitor this situation and update any changes in status.
- Sonic.net Senior Support
