NOC hotline unreachable

July 25, 2013 – 2:55 pm by mmerner

The NOC hotline for business customer support is presently experiencing call completion issues. We are working to diagnose and resolve this problem, but in the mean time please contact support at 707-547-3400 and request to be transferred to the NOC if necessary.  An update will be posted when this service interruption has been restored.

-Sonic.net NOC

Update: NOC hotline reachablity should now be restored. We are still working to determine the root cause of the issue.

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Please Note: Blog comments are not intended as a direct support contact. If you are having a technical problem, or something equally time-sensitive, please contact Sonic.net Support by sending an email to support@sonic.net or calling 707-547-3400 (phones open 6am-11pm M-F, 8am-10pm weekends).

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