Customer Service Phone Interruption

August 28, 2013 – 3:12 pm by John Fitzgerald

Starting at 2:54pm today, inbound calls to our customer service phone lines in Santa Rosa (serving our sales, billing, and technical support representatives) lost connectivity. We are currently working to resolve this issue. We have no ETR.┬áPlease note that in this specific outage, our Callback Assist system continued to make outbound connections. Customer voice and data connections to everywhere else should be unaffected. — John and Adam

Update: service was restored moments after this status message was posted. Agents are standing by ready to assist again. — John

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  1. One Response to “Customer Service Phone Interruption”

  2. my phone and internet out all afternoon

    By Ursula Clermont on Dec 18, 2014

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