29 search results for "chico"

1:55PM – Update – Our vendor was able to repair the affected circuit and get traffic flowing again at about 1:30PM.

12:17PM – Update – We have narrowed the down the location of the failure and have dispatch requests open with the vendors involved. We are currently pending the outcome of those dispatches.

We are currently investigating an outage affecting legacy dsl customers in the Chico area. We are working with our vendors to determine the exact cause of the outage and will update this post when we have more information.

• Noc

Update 2:34am: Service has been restored.

We are currently experiencing an outage affecting legacy DSL users in the Chico area. The issue is still being investigated and we will update this message once we have an ETR.

• Michael

This morning, April 8, at 5:30am, an aggregation circuit serving legacy DSL and Business T subscribers in the Chico area went down. We are currently investigating the issue.

Update(10:32am): We are working with our transport vendor to restore traffic as soon as possible. No ETA at this time

Update(4:26pm): An upstream provider has located an equipment failure and is working to replace the failed equipment. Still no ETR.

Update (4/9/2016 9:40AM): The upstream provider now has the replacement parts on site at the location of the failure, and an engineer is currently working on replacing the failed equipment. We will update as soon as we have more information.

Update (4/9/2016 1:21PM): The failed equipment has been replaced by the upstream provider, but the circuit is still down. We are continuing to work with our upstream provider to resolve this.

Update (4/9/2016 3:28PM): Our upstream provider has identified a second failure, and is actively working to replace the failed equipment. We hope to have an ETR soon.

Update (4/9/2016 6:04PM): Our upstream provider has the replacement part in transit, and the ETR is now 3AM PST.

Update (4/10/2016 5:58AM): Our upstream provider has experienced delays in transporting the replacement equipment to the failure area, and they have given us a new ETR of today at 1:00PM PST.

Update (4/10/2016 1:33PM): The replacement equipment is now on site, and technicians are currently working on installing it.

Update (4/10/2016 3:45PM): The equipment has been replaced, but the issue persists. Our transit provider is continuing to troubleshoot the cause of the outage. There is no ETR at this point.

Update (4/10/2016 6:35PM): The upstream provider has identified and resolved multiple equipment failures in their network causing this outage.  All services were restored as of 6:00PM PST.

-Tomoc and Michael

Today, November 5, at 11:56am, an ATM aggregation circuit serving Legacy DSL subscribers in the Chico area went down. We are working with the circuit provider to restore service as quickly as possible.

-Tomoc

We are experiencing issues with a legacy DSL aggregation circuit causing extreme slowdowns for subscribers in the Chico area. We are working with our providers to resolve this issue as soon as possible.

Update (9:44pm) : We are continuing to work with our providers to isolate this issue. Updates will be posted as soon as more information is available.

Update (3:34am): Technicians have been dispatched to isolate the troubled span, still no ETR.

-Tomoc

This Friday, October 21 at 12:01 AM, we will be migrating all of our legacy DSL subscribers in the Chico area to a new, higher-capacity circuit. This migration will take 20-30 minutes, and affected customers will lose Internet connectivity while the migration is being done.

-Jared and Nathan

Update: The migration has been completed. Due to a DHCP server misconfiguration, dynamic IP DSL customers may have experienced instability in their Internet connection until about 1AM. At this time all migrated customers should be up and running with no problems.