Sonic.net Status » Maintenance

Pogowave finishes network address translation migration

kavan — Tue, 13 Oct 2009 16:46:17 +0000

Today is the day that the wireless department will turn off network address translation on our last Pogowave station; The Golden Apple Ranch on Fitzpatrick Lane.

This is our largest and most diverse station, featuring three low band access points.

We think that this can be performed in less than 30 minutes of down time. Thank you for your patience during this transition that will allow for improved customer support for all Sonic.net Pogowave customers.

E-mail infrastructure maintenance parts three and four.

Augie Schwer — Wed, 09 Sep 2009 20:09:37 +0000

Update (01:10) : Mail migration done; should be faster accessing e-mail for those of you that were migrated. -Augie

This Saturday (12, September) at 12:01 AM we will be performing the last service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.

When it is completed this migration will mark a substantial improvement in our e-mail systems performance and availability for all of our customers.

During the maintenance window (12:01am – 1:00am) all customer e-mail systems will be unavailable; this includes POP, IMAP, and Webmail.

No e-mail will be lost during this time. -Augie

E-mail infrastructure maintenance part two.

Augie Schwer — Wed, 02 Sep 2009 19:43:41 +0000

Update (0100) : E-mail maintenance done; total down time was around 28 minutes; no e-mail was lost; let us know if you see any problems. – Augie

This Saturday (05, September) at 12:01 AM we will be performing the second of four service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.

When it is completed this migration will mark a substantial improvement in our e-mail systems performance and availability for all of our customers.

During the maintenance window (12:01am – 1:00am) all customer e-mail systems will be unavailable; this includes POP, IMAP, and Webmail.

No e-mail will be lost during this time. -Augie

E-mail infrastructure maintenance.

Augie Schwer — Mon, 24 Aug 2009 22:03:58 +0000

Update : E-mail maintenance finished a bit ago, just cleaning up; total observed down time around 15 minutes. -Augie

This Saturday (29, August) at 12:01 AM we will be performing the first of four service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.

When it is completed this migration will mark a substantial improvement in our e-mail systems performance and availability for all of our customers.

During the maintenance window (12:01am – 1:00am) all customer e-mail systems will be un-available; this includes POP, IMAP, and Webmail.

–Augie

Scheduled SQL Maintenance

Don Forbes — Sun, 05 Jul 2009 21:25:01 +0000

Tonight starting at 10:00PM, customer and internal SQL servers will undergo a maintenance period that may cause a very brief service interruption. This period is estimated to only last 2-5 minutes at most. -Don

Update: All systems are again running normally. There was an additional interruption around 11:00PM which was caused by a problem on one of our internal SQL servers. Webmail connectivity may have been intermittent during this time.

CLEC DSLAM maintenance

cbc — Wed, 24 Jun 2009 16:54:13 +0000

This Thursday, at 12:01 am, we will be performing some intrusive maintenance on one of our DSLAM’s in San Francisco. This DSLAM serves Fusion & Flexlink ADSL2+ in the Lower Pacific Heights/ Western Addition area. This work will cause an interruption of service for about 20 minutes while we replace a suspected bad cable.

-Clay

Router Maintenance Reloads

jared — Mon, 22 Jun 2009 20:11:30 +0000

This Tuesday, June 23 at 12:01 AM we will be performing maintenance reloads of the routers that terminate our Business-T service, and two Redbacks that terminate traditional DSL service. This will affect all Business-T customers, all Fresno DSL subscribers, and a small subset of DSL customers in the Bay Area. Expected downtime is 5 minutes.

-Jared

Update June 23 12:31 AM: The Redback reloads were completed without incident, and all DSL customers should be back online at this time. Our Los Angeles POP Business-T router locked up during the reload and required a physical reboot to come back up properly. For this reason Business-T customers in the Los Angeles area experienced approximately 15-20 minutes of downtime. Our other Business-T routers reloaded without incident. All services affected by this maintenance have been restored at this time.

Customer Router Hardware Maintenance

cbc — Wed, 03 Jun 2009 22:27:01 +0000

This evening, June 3rd, at 11:00PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink Long Range coverage for the Petaluma area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.

-Clay

Customer Router Hardware Maintenance

cbc — Fri, 29 May 2009 00:54:13 +0000

This evening, May 28 at 11:00 pm, we will be inserting 3 new interface cards into one of our aggregation routers. This router provides Flexlink coverage for the Sebastopol area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.

-Clay and Jared

Webmail interface database maintenance

Don Forbes — Fri, 13 Feb 2009 07:38:34 +0000

At 12:01 this morning, I will be performing the second and final phase of maintenance items on our databases that serve the Sonic.net Webmail interfaces During this time, there will be a slight interruption in the ability to connect to these interfaces. In no way does this effect the flow of mail, inbound/outbound, or IMAP/POP services. –Don

Update: Maintenance completed. All systems restored.