Archive for the ‘Network’ Category
Tuesday, October 13th, 2009
Today is the day that the wireless department will turn off network address translation on our last Pogowave station; The Golden Apple Ranch on Fitzpatrick Lane.
This is our largest and most diverse station, featuring three low band access points.
We think that this can be performed in less than 30 minutes ...
Posted in Maintenance, Network | No Comments »
Sunday, August 30th, 2009
This morning at approximately 8 AM our Support staff became aware that one of our DHCP servers was not serving DHCP leases properly, in such a way that our monitoring systems were not able to detect the problem. Our Support team escalated the problem to the Operations staff and we ...
Posted in Network | 4 Comments »
Monday, August 3rd, 2009
This Wednesday, August 5 at 12:01 AM, we will be re-profiling all of our ADSL2+ lines. This will cause all ADSL2+ lines to have to re-sync, causing a minute or two of downtime for any Fusion or Flexlink ADSL2+ customer. If you have problems with your ADSL2+ line after this ...
Posted in Network | No Comments »
Wednesday, June 24th, 2009
This Thursday, at 12:01 am, we will be performing some intrusive maintenance on one of our DSLAM's in San Francisco. This DSLAM serves Fusion & Flexlink ADSL2+ in the Lower Pacific Heights/ Western Addition area. This work will cause an interruption of service for about 20 minutes while we replace ...
Posted in Maintenance, Network | No Comments »
Monday, June 22nd, 2009
This Tuesday, June 23 at 12:01 AM we will be performing maintenance reloads of the routers that terminate our Business-T service, and two Redbacks that terminate traditional DSL service. This will affect all Business-T customers, all Fresno DSL subscribers, and a small subset of DSL customers in the Bay Area. ...
Posted in Maintenance, Network | 1 Comment »
Monday, June 15th, 2009
This Tuesday, June 16 at 12:01 AM, we will be performing a software upgrade of our DSLAM that serves Fusion and Flexlink services to customers in the Downtown Santa Rosa area. Expected downtime is 10-15 minutes for the DLSAM to be rebooted onto the new software release.
-Jared
Update: The software upgrade ...
Posted in Network | No Comments »
Monday, June 15th, 2009
This Wednesday, June 17 at 12:01 AM, we will be performing a maintenance reload of one of our ATM switches that serves DSL to customers in the North Bay area. Customers served by this switch will experience 5-10 minutes of downtime.
-Jared
Update: The ATM switch was rebooted at approximately 12:20 AM ...
Posted in Network | No Comments »
Wednesday, June 3rd, 2009
This evening, June 3rd, at 11:00PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink Long Range coverage for the Petaluma area. This work is not expected to cause an interruption of service, but a router reload may be required to ...
Posted in Maintenance, Network | No Comments »
Thursday, May 28th, 2009
This evening, May 28 at 11:00 pm, we will be inserting 3 new interface cards into one of our aggregation routers. This router provides Flexlink coverage for the Sebastopol area. This work is not expected to cause an interruption of service, but a router reload may be required ...
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Monday, May 11th, 2009
Beginning at 11:51 AM we began experiencing problems with queries to www.sonic.net and some of our name based hosted customers. During this time, customers may have experienced intermittent connection errors. We have determined the problem to be a hardware problem with one of our load balancers. Because of the nature ...
Posted in DNS, Network | No Comments »