Sonic.net Status » Network

Pogowave finishes network address translation migration

kavan — Tue, 13 Oct 2009 16:46:17 +0000

Today is the day that the wireless department will turn off network address translation on our last Pogowave station; The Golden Apple Ranch on Fitzpatrick Lane.

This is our largest and most diverse station, featuring three low band access points.

We think that this can be performed in less than 30 minutes of down time. Thank you for your patience during this transition that will allow for improved customer support for all Sonic.net Pogowave customers.

DHCP Server Failure

jared — Sun, 30 Aug 2009 15:44:12 +0000

This morning at approximately 8 AM our Support staff became aware that one of our DHCP servers was not serving DHCP leases properly, in such a way that our monitoring systems were not able to detect the problem. Our Support team escalated the problem to the Operations staff and we were able to remedy the problem by rebooting the partially-locked server. Service was restored by approximately 8:28 AM. We apologize for this outage and will be looking into ways of extending our monitoring so this unusual type of failure will not be missed again.

-Jared and the Support team

Update: The DHCP server has begun to fail again, so we have removed it from service. DHCP should be functioning normally again. If you are having problems obtaining a DHCP lease, please try rebooting your modem and any computers or routers that are having problems.

ADSL2+ Speed Reprofiling

jared — Tue, 04 Aug 2009 00:20:32 +0000

This Wednesday, August 5 at 12:01 AM, we will be re-profiling all of our ADSL2+ lines. This will cause all ADSL2+ lines to have to re-sync, causing a minute or two of downtime for any Fusion or Flexlink ADSL2+ customer. If you have problems with your ADSL2+ line after this operation, please reboot your modem.

-Jared

Update: We have completed the re-profiling of all our ADSL2+ lines. All affected lines should be up and running at the new speeds.

CLEC DSLAM maintenance

cbc — Wed, 24 Jun 2009 16:54:13 +0000

This Thursday, at 12:01 am, we will be performing some intrusive maintenance on one of our DSLAM’s in San Francisco. This DSLAM serves Fusion & Flexlink ADSL2+ in the Lower Pacific Heights/ Western Addition area. This work will cause an interruption of service for about 20 minutes while we replace a suspected bad cable.

-Clay

Router Maintenance Reloads

jared — Mon, 22 Jun 2009 20:11:30 +0000

This Tuesday, June 23 at 12:01 AM we will be performing maintenance reloads of the routers that terminate our Business-T service, and two Redbacks that terminate traditional DSL service. This will affect all Business-T customers, all Fresno DSL subscribers, and a small subset of DSL customers in the Bay Area. Expected downtime is 5 minutes.

-Jared

Update June 23 12:31 AM: The Redback reloads were completed without incident, and all DSL customers should be back online at this time. Our Los Angeles POP Business-T router locked up during the reload and required a physical reboot to come back up properly. For this reason Business-T customers in the Los Angeles area experienced approximately 15-20 minutes of downtime. Our other Business-T routers reloaded without incident. All services affected by this maintenance have been restored at this time.

CLEC DSLAM Maintenance

jared — Mon, 15 Jun 2009 19:44:25 +0000

This Tuesday, June 16 at 12:01 AM, we will be performing a software upgrade of our DSLAM that serves Fusion and Flexlink services to customers in the Downtown Santa Rosa area. Expected downtime is 10-15 minutes for the DLSAM to be rebooted onto the new software release.

-Jared

Update: The software upgrade has been completed without incident. Downtime for affected customers was less than 5 minutes.

ATM Switch Maintenance

jared — Mon, 15 Jun 2009 17:47:36 +0000

This Wednesday, June 17 at 12:01 AM, we will be performing a maintenance reload of one of our ATM switches that serves DSL to customers in the North Bay area. Customers served by this switch will experience 5-10 minutes of downtime.

-Jared

Update: The ATM switch was rebooted at approximately 12:20 AM and is functioning normally. Total downtime for affected customers was under 10 minutes.

Customer Router Hardware Maintenance

cbc — Wed, 03 Jun 2009 22:27:01 +0000

This evening, June 3rd, at 11:00PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink Long Range coverage for the Petaluma area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.

-Clay

Customer Router Hardware Maintenance

cbc — Fri, 29 May 2009 00:54:13 +0000

This evening, May 28 at 11:00 pm, we will be inserting 3 new interface cards into one of our aggregation routers. This router provides Flexlink coverage for the Sebastopol area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.

-Clay and Jared

Unexpected Brief Web Resolution Interruption

Don Forbes — Mon, 11 May 2009 19:27:23 +0000

Beginning at 11:51 AM we began experiencing problems with queries to www.sonic.net and some of our name based hosted customers. During this time, customers may have experienced intermittent connection errors. We have determined the problem to be a hardware problem with one of our load balancers. Because of the nature and obscurity of the problem, the period in which there was delay or question refusals is estimated at 20-24 minutes. We apologize for this unexpected downtime. Service has since been restored to full normal operation. –Don, Augie, and the SOC