Archive for the ‘Uncategorized’ Category
Sonic.net Support and Sales will close at 10:00pm Friday May 17th for our employee movie night. Support and Sales will open at the regular time Saturday morning. - John F. and the Sonic.net Staff.
Tonight, starting at midnight, we're going to apply kernel updates and reboot several systems, including several internal application and SQL servers, as well as public facing clusters that handle services like mail and webmail. Overall impact should be minimal, but customers may experience delays or brief outages while accessing affected ...
While we've had ongoing issues with our recursive name servers being used as part of DNS amplification attacks for the past few months, they were severe enough yesterday that even with the rate limits and other mitigation techniques we have had in place that normal usage and performance was affected. We finally ...
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Forestville area. Expected downtime for affected customers is less than 15 minutes. -Tim Update: Maintenance has been completed successfully.
This evening, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of Legacy DSL subscribers in the Bay Area. Expected customer downtime is less than 15 minutes. -Tim Update: Maintenance has been completed as planned.
Tonight, April 24, starting at 11:59PM, we will be performing maintenance on equipment serving Sonic Telecom subscribers in northern California. We do not anticipate any customer down time for this maintenance window. - Tomoc and Tim
We experienced a short issue with some international calls and 611 dialling that were not being routed correctly this afternoon. We have resolved the issue before we could post a MOTD. Nathan and Brian
We are currently experiencing issues with our 411 services provider. We are working towards a solution with our provider. - Robbie
Tonight, April 17, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact. Update: Maintenance completed as planned. -Tomoc, Nathan, and Robbie
We experienced a brief outage of our shell service starting at ~11:30 pm lasting until 12:10 am. Service is now completely restored. -Grant K. System Operations.