Archive for the ‘Uncategorized’ Category

Dial-up Trunk Migration

Friday, October 30th, 2009

This Monday, November 2 at 11 AM, we will be migrating dial-up numbers from one of our trunks to another. The migration is expected to take 5-10 minutes, during which time calls to the migrating numbers may fail. If you are disconnected during this maintenance, please re-try your connection attempt ...

php5 upgrade take 2

Wednesday, October 21st, 2009

PHP 5 has been upgraded to version 5.2.11 We rolled back our PHP 5.3 deployment to the older PHP 5.2.8 because many applications installed today are incompatible with PHP 5.3.  In order to make things easier for customers we have rolled out two new versions of PHP 5.  PHP 5.2 has ...

ftp server trouble last weekend

Monday, October 19th, 2009

We have identified the single point of failure that caused our ftp servers to stop accepting connections yesterday morning. We apologize for the downtime, and are working to ensure this won't happen again. Thank you, -Scott

DSL Aggregation Router Reload

Friday, October 16th, 2009

This Tuesday, October 20 at 12:01 AM we will be performing maintenance reloads of three Redbacks that terminate traditional DSL service. This will affect all Los Angeles DSL subscribers, and some of our Bay Area DSL subscribers. Expected downtime is 5 minutes. -Jared Update: The maintenance reloads have been completed without incident. ...

PHP5 upgrade

Thursday, October 15th, 2009

We have upgraded PHP5 on our webcluster to version 5.3.0. If you experience any issues with this new version please let us know. -William Updated: Due do some unexpected incompatibility issues we've rolled back to the previous version of PHP5.  We're sorry for any inconvenience this may have caused.  -William and Kelsey

Planned infrastructure maintenance.

Tuesday, October 13th, 2009

Update (0243 16, Oct.) : Maintenance finished; customers shouldn't have noticed much if any down time. - Augie and Kelsey. This Thursday (15, Oct.) we will be performing maintenance on some of the internal networking and NetApp storage filers that many of our servers depend on (including e-mail and web); ...

DSL DHCP Server Issues

Saturday, October 10th, 2009

Early this morning four of our DHCP servers started having issues responding quickly to DCHP requests.  These simultaneous failures overwhelmed our ability to migrate load to our hot-standby servers but we were able to put several work-arounds in place to mitigate the issues.  These failures were initially believed to be ...

ATM Customer Aggregation Router Reload

Tuesday, September 29th, 2009

This upcoming Thursday, Oct 1 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers. -Jared Update: The router reloads have been completed without incident. All Business-T and FRATM customers should be back ...

DSL Outage, Santa Rosa

Friday, September 25th, 2009

Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity.   We are working with ATT to resolve the issue.    As a result of this outage, the telephone wait for Technical Support is unusually high.  We expect resolution shortly, but do not have an ...

ADSL2+ Linecard Maintenance

Monday, September 14th, 2009

Tonight, this Tuesday, Sep 15 at 12:01 AM, we will be performing a software upgrade of the linecards that provide ADSL2+ service out of our Downtown Santa Rosa CO. This will cause a brief disruption of service to ADSL2+ customers in that area. Affected customers will experience approximately 5 minutes ...