Archive for the ‘Uncategorized’ Category
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers served out of the Santa Rosa (SNRSCA01) central office. Expected downtime is less than 15 minutes. -Tim
Tonight, December 9th, starting at 11:59pm, we will be performing maintenance on networking equipment serving subscribers who have opted in to our IPv6 tunnel service. Expected downtime is less than 15 minutes. Update: Maintenance is now complete, actual down time was less than 10 minutes. -Tomoc
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Forestville. Expected downtime is less than 15 minutes. -Tim
Tonight, November 25, starting at 11:59pm, we will be performing maintenance on equipment terminating customer IPv6 tunnels. Please note this maintenance will only affect connectivity for customers who have explicitly opted in to our IPv6 tunnel services. Expected downtime for v6 tunnels is 10 minutes. Update: Maintenance complete. Due to an issue ...
Update - 11:58PM PST - This maintenance is now complete. Tonight starting at 11:35PM PST, we will be performing a software upgrade of core voice equipment in Santa Rosa. There is no service impact expected during this upgrade, and this is expected to last 15-20 minutes.
Tonight, Wednesday, November 20th, starting at 11:59pm, we will be performing non-intrusive network maintenance in our Northern California core network. Update: Due to a configuration error, customers may have experienced issues reaching destinations outside of the Sonic.net network. All reachability issues were resolved within 10 minutes. -Tomoc
Tonight, November 15th, at 11pm, Operations will be taking one of our internal database servers offline to clear a hardware error. Work is expected to take no more than 30 minutes. Update: All work is complete. -- Joe and the SOC
We are currently investigating an outage affecting all Fusion and FlexLink customers in the Mendocino area. Further details will be provided as soon as possible as we work towards resolution of the issue. -Tim Update: Service should be restored to all customers as of 8:08AM. We are investigating the cause of the ...
Tonight, October 29, starting at 11:59pm, we will be performing intrusive maintenance serving FRATM customers in Northern California. Expected downtime is less than 10 minutes. Update: Maintenance complete - Tomoc and Robbie
We are currently investigating an outage affecting legacy DSL customers in the Chico area. We are working on locating the cause and resolving the issue as soon as possible. Update: All affected customers should have stabilized, we are working with AT&T to determine the cause of the issue. -Tim