Archive for the ‘Uncategorized’ Category
Saturday, October 10th, 2009
Early this morning four of our DHCP servers started having issues responding quickly to DCHP requests. These simultaneous failures overwhelmed our ability to migrate load to our hot-standby servers but we were able to put several work-arounds in place to mitigate the issues. These failures were initially believed to be ...
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Tuesday, September 29th, 2009
This upcoming Thursday, Oct 1 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The router reloads have been completed without incident. All Business-T and FRATM customers should be back ...
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Friday, September 25th, 2009
Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ...
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Monday, September 14th, 2009
Tonight, this Tuesday, Sep 15 at 12:01 AM, we will be performing a software upgrade of the linecards that provide ADSL2+ service out of our Downtown Santa Rosa CO. This will cause a brief disruption of service to ADSL2+ customers in that area. Affected customers will experience approximately 5 minutes ...
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Friday, September 11th, 2009
This evening, Saturday September 12, at 12:01 AM, we will be migrating some of our dynamic IP DSL subscribers from a heavily loaded DSL aggregation router to a newer, less loaded one. Affected customers may see an interruption in their Internet connectivity for 5-10 minutes. We apologize for the short ...
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Tuesday, September 8th, 2009
This afternoon at 12:15 PM a huge DoS attack was aimed at a customer on our Sonic Telecom CLEC network. The DoS attack was large enough to destabilize routing in our CLEC network, so customers may have seen 10-15 minutes of spotty connectivity as we tracked down and blocked the ...
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Saturday, August 29th, 2009
A couple of issues showed up this morning that were not picked up by our monitoring systems or testing after the night-op. First, some users migrated to the new message stores were unable do use IMAP or webmail to access their e-mail. This problem was fixed shortly after Tech Support ...
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Friday, August 28th, 2009
For about an hour this afternoon SSL connections to our POP servers (pop.sonic.net) were unavailable; we have remedied the problem and are investigating the cause.
During this time non-SSL connections to pop.sonic.net still worked, and both SSL and non-SSL connections to our IMAP cluster (imap.sonic.net) were unaffected.
--Augie, Kelsey, and William.
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Thursday, August 20th, 2009
This Friday, August 21 at 12:01 AM we will be performing maintenance to upgrade an ATM aggregation circuit. We are doing this work to clear a capacity problem that the existing link faces during peak times. Sorry for the short notice.
-Jared and Nathan
Update: The migration is now complete. Downtime for ...
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Monday, August 17th, 2009
This Wednesday, August 19 at 12:01 AM we will be performing fiber maintenance on one of our OC12 circuits that aggregates DSL service in the Bay Area. We will be moving the OC12 to a new in-building cross-connect. Expected downtime is less than 5 minutes as we move the fiber ...
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