Sonic.net Status

Dial-up Trunk Migration

jared — Sat, 31 Oct 2009 01:06:29 +0000

This Monday, November 2 at 11 AM, we will be migrating dial-up numbers from one of our trunks to another. The migration is expected to take 5-10 minutes, during which time calls to the migrating numbers may fail. If you are disconnected during this maintenance, please re-try your connection attempt a few minutes later. Once the migration is completed, dial-up connections should be functioning exactly as they were prior to the move.

-Jared

Update: This migration was completed at 11:50 AM today. All dial-up numbers should be functioning normally at this time. Please contact support at 707-547-3400 if you are experiencing any dial-up troubles.

php5 upgrade take 2

williamt — Wed, 21 Oct 2009 22:41:31 +0000

PHP 5 has been upgraded to version 5.2.11

We rolled back our PHP 5.3 deployment to the older PHP 5.2.8 because many applications installed today are incompatible with PHP 5.3. In order to make things easier for customers we have rolled out two new versions of PHP 5. PHP 5.2 has been upgraded to the latest release, 5.2.11 and PHP 5.3 has been deployed at /opt/php5.3/bin/php. Customers are advised to upgrade or patch their applications to be compatible with PHP 5.3 as PHP 5.2 is nearing end of life. -William and The SOC

ftp server trouble last weekend

scott — Mon, 19 Oct 2009 18:25:44 +0000

We have identified the single point of failure that caused our ftp servers to stop accepting connections yesterday morning.

We apologize for the downtime, and are working to ensure this won’t happen again.

Thank you,

-Scott

DSL Aggregation Router Reload

jared — Fri, 16 Oct 2009 21:31:35 +0000

This Tuesday, October 20 at 12:01 AM we will be performing maintenance reloads of three Redbacks that terminate traditional DSL service. This will affect all Los Angeles DSL subscribers, and some of our Bay Area DSL subscribers. Expected downtime is 5 minutes.

-Jared

Update: The maintenance reloads have been completed without incident. Downtime for affected customers was under 5 minutes.

PHP5 upgrade

williamt — Fri, 16 Oct 2009 03:37:04 +0000

We have upgraded PHP5 on our webcluster to version 5.3.0. If you experience any issues with this new version please let us know.
-William

Updated: Due do some unexpected incompatibility issues we’ve rolled back to the previous version of PHP5. We’re sorry for any inconvenience this may have caused. -William and Kelsey

Planned infrastructure maintenance.

Augie Schwer — Wed, 14 Oct 2009 00:07:18 +0000

Update (0243 16, Oct.) : Maintenance finished; customers shouldn’t have noticed much if any down time. – Augie and Kelsey.

This Thursday (15, Oct.) we will be performing maintenance on some of the internal networking and NetApp storage filers that many of our servers depend on (including e-mail and web); from 11pm to 1am the following morning you may see a slow down in performance when retrieving or sending e-mail or accessing your web content as we perform our maintenance.

-Augie, Aaron, Don, and Kelsey.Update :

Pogowave finishes network address translation migration

kavan — Tue, 13 Oct 2009 16:46:17 +0000

Today is the day that the wireless department will turn off network address translation on our last Pogowave station; The Golden Apple Ranch on Fitzpatrick Lane.

This is our largest and most diverse station, featuring three low band access points.

We think that this can be performed in less than 30 minutes of down time. Thank you for your patience during this transition that will allow for improved customer support for all Sonic.net Pogowave customers.

DSL DHCP Server Issues

Kelsey — Sat, 10 Oct 2009 17:53:27 +0000

Early this morning four of our DHCP servers started having issues responding quickly to DCHP requests. These simultaneous failures overwhelmed our ability to migrate load to our hot-standby servers but we were able to put several work-arounds in place to mitigate the issues. These failures were initially believed to be consistent with disk pre-failure scenarios where a single disk’s performance is impacted and the RAID system has yet to fail the disk. However, upon further investigation it was revealed that these failures were triggered by scheduled SMART tests. Ironically, the SMART tests were recently enabled to help us detect and replace failing disks before their failure triggered a service impacting event.

At this time, all DHCP services have been returned to normal.

-Nathan, Don, and Kelsey

ATM Customer Aggregation Router Reload

jared — Tue, 29 Sep 2009 22:10:41 +0000

This upcoming Thursday, Oct 1 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared

Update: The router reloads have been completed without incident. All Business-T and FRATM customers should be back up at this time. Total downtime was less than 10 minutes.

DSL Outage, Santa Rosa

khewitt — Sat, 26 Sep 2009 05:19:29 +0000

Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ETR .

-Kim, Support

Update: AT&T has diagnosed the problem as a failing card at an ATM switch in Northern California. This outage persists. We currently have no estimated time of repair. AT&T has reset the card which seems to have temporarily restored service to some customers while they work toward a permanent solution.

Update: Service should now be fully restored to all customers affected by this outage. If you are still having connectivity issues please contact Sonic.net technical support.