Shell service outage.
April 14, 2013 – 12:23 am by gkellerWe experienced a brief outage of our shell service starting at ~11:30 pm lasting until 12:10 am. Service is now completely restored.
-Grant K.
System Operations.
Network Outage
April 12, 2013 – 1:23 am by tomocTonight, starting at 1:15am, equipment serving Sacramento telecom POPs, as well as Modesto/Sacramento ATM services went down. We are currently working to resolve the issue as fast as possible.
Update: Service restored at 1:50am. We are working with our transport provider to ensure this does not happen again.
-Tomoc
Network Maintenance
April 11, 2013 – 3:20 pm by rabrownTonight, April 11th, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact.
Update: Maintenance has been postponed.
- Robbie, Tomoc
Server Maintenance
April 11, 2013 – 10:30 am by joemullerUpdate:
All work has been completed as of 1:22am, April 12th.
Tonight, April 11th, 2013, at 11:59pm, we will be performing maintenance and updates on several of our servers. All major work should be completed within an hour. Affected services include customer databases, websites, and mail. Customer impact should be minimal.
– Grant & Joe
Sonic.net System Operations
Sonic Telecom Inbound Voice Issues
April 10, 2013 – 2:53 pm by mmernerWe are presently investigating widespread reports of static or bad voice connections on inbound calls to customers on our voice network. An update will be provided shortly when we have further info.
-Matt and Brian
Update: We have confirmed this issue was caused by an upstream provider. They have reported it is mostly fixed. We await full confirmation of its resolution along with explanation of the cause.
ATM Maintenance
April 9, 2013 – 10:28 am by rabrownTonight, Tuesday April 9th, starting at 11:59 PM, we will be performing maintenance on ATM equipment serving legacy DSL, FRATM, and Biz-T customers. We expect downtime to be less than 10 minutes.
- Robbie, Tomoc
Update: The maintenance has been completed successfully.
New sonic.net webmail application
April 8, 2013 – 2:45 pm by KelseyWe are pleased to announce that we’re ready for users to test our new webmail application. It features a modern interface that utilizes ajax and html5 and supports features like drag-and-drop and has a robust plugin system that allows us to extend its functionality. All of our existing webmail applications will be replaced by the new one on April 22nd. We encourage users to start using it now – it really is better in just about every way!
For now it is available at https://webmail-beta.sonic.net
Please let us know if you have any questions or feedback in the forums.
Emergency ATM Maintenance
April 7, 2013 – 7:45 am by tdoWe are performing an emergency reload on equipment serving a subset of legacy DSL, Business-T, and FRATM customers in the Bay Area and Modesto/Stockton area. We will send another update shortly once the maintenance has completed.
-Tim
Update: Maintenance has been completed and all affected customers should be back online.
Sonic Telecom Call Completion Issues
April 7, 2013 – 12:21 am by mmernerAs of around 11:20PM PST we began experiencing issues with an upstream voice provider for our telecom network. We have confirmed it is an identified issue that they are working to resolve, and have taken steps to reroute our own network to mitigate customer impact. For the duration of this issue, customers may still experience intermittent inbound calling success. Further update will be provided upon outage resolution.
-Matt, Nathan and Tim
Update 1:48AM – Our upstream reports that the issue is resolved, and we’re seeing the same. -Nathan
DDoS Distruption
March 25, 2013 – 9:55 am by rabrownThis morning, at around 9:15AM, a DDoS attack towards Sonic.net owned equipment de-stabilized part of our hosting network resulting in the inability to access to the www.sonic.net website and some others. The issue has been handled and access to the sites restored as of 9:45AM.
- Noc and Soc