Comments on: Sonic.net welcomes Pogowave customers

By: John H

John H — Wed, 04 Nov 2009 00:37:58 +0000

We had set up automatic billing on our credit card for Pogowave. How is Sonic handling our billing now?

By: Bob Archibald

Bob Archibald — Fri, 11 Sep 2009 19:23:50 +0000

Dane,

Thanks for the answer on Facebook, I will take the thread back to email. We live on Olivet Lane and had tried for Sonic wireless but were in a shadow, so subscribed to PogoWave. Service has been OK on both Pogo and Sonic. Didn’t copy the change until checking my credit card billing. I see by the thread that a lot of other customers didn’t get notified either. What other services of Sonic are we able to get now?

Cheers, Bob

By: dane

dane — Thu, 10 Sep 2009 23:21:15 +0000

Bill,

Sorry for the delay, I’ll pass on your comments to the folks doing work on wireless products. Today we only have two staff managing that, so they do have some backlog.

The plan is to have all our other installers trained to do wireless products as well, but they’re so busy installing new wireline Fusion and FlexLink products that they’re simply not available as a resource.

On the up side, we hired a new installer last week, and are currently interviewing for at least a few more.

-Dane

By: Henry Kimsey-House

Henry Kimsey-House — Fri, 14 Aug 2009 01:15:32 +0000

Hi I am a customer of both Sonic and Pogowave and would like to not pay double for services any longer. What is being done about that? I also am interested in what kind of speed upgrades are available and what technology upgrades are becoming available to get the internet speeds up to the ranges that exist with cable connections.

I am enjoying the speed upgrades from my experiences with Direct TV and Wild Blue and look forward to things getting even faster.

Thank you

By: Floyd

Floyd — Fri, 07 Aug 2009 19:37:17 +0000

Darlene,
When we spoke on the phone I mentioned that the data transfer speeds for PogoWave are many hundreds of kbps. They are, and you can use their speed checker to verify that you have those speeds. But, you must also consider the very important bandwidth parameter. When you take a photo, perhaps you can not get all of the view in one shot. So, you take several, and electronically paste them together to get the total picture. That’s akin to lack of bandwidth, as it pushes the total time upward. Data can be transfered rapidly, but if you can’t get it all in one shot, you must return for more until the entire picture is developed. Lack of sufficent bandwidth can decrease the speed your computer shows you are getting, dropping it well below the many-hundred kbps Sonic sales speeds.
All that said, I love the PogoWave experience! It’s a great system.

By: kavan

kavan — Tue, 04 Aug 2009 14:34:09 +0000

Hello Sherry, I will submit your request to our sales department. I hope we can work something out for you!

By: Sherry H

Sherry H — Tue, 04 Aug 2009 02:05:09 +0000

Hi,

I am a Sonic customer since the beginning of time. I just put in Hughes Net in Occidental after looking at wild blue – no one in the sales dept of sonic even mentioned Pogo to me, it was a neighbor who told me about it. will you tell me about it, and the pricing?

Still on my 30 day with Hughes Net but you need to hurry. Thank, Sherry

By: John F

John F — Mon, 27 Jul 2009 22:44:22 +0000

We have made a number of changes to the Pogowave infrastructure with an eye toward improving performance and reliability. If you are seeing that dramatic an improvement, I’m glad to hear it!

There should be no correlation between Pogowave wireless connections and dial-up, though.

By: Darlene

Darlene — Mon, 27 Jul 2009 22:14:56 +0000

We also are previous Sonic subscribers who switched to PogoWave to get high speed internet. We were delighted to have a connection 10x faster than Dial-up. We just checked the speed and it is now 20x faster on download and 30x faster on upload. Is that an improvement that Sonic made since taking over PogoWave? Rumor has it that our neighbors on Dial Up will soon be able to get higher speed internet. Will this be similar to the PogoWave installation, or something different?

By: Tim

Tim — Fri, 10 Jul 2009 21:05:40 +0000

Sonic’s acquisition of PogoWave is of interest to those who live on Saint Helena Road and are now using WildBlue. We heard there was a tower near Mt Hood called the “Mayacamus Tower” that is supposed to be illuminating our direction.
1) Does that antenna illuminate down to the Saint Helena Road valley floor? What about the northern facing hillsides?
2) Is there any plans to put a 7 degree cone antenna on the Mt Barham antenna? We heard there was one sitting on the floor of the Broadlink offices. Not installed.
If the answer is yes to any of these questions, there is a BIG customer base on Saint Helena Road ready and frustratedly waiting….