Sonic.net is looking for several motivated individuals to join our Customer Support team. Our Customer Support representatives are the front line of Sonic.net technical Support and residential sales. You will be responsible for logically troubleshooting with our customers, over the phone and through email, to ensure Internet, web and email access through multiple types of broadband and connectivity services.
As a Customer Support representative, we believe you will be the most qualified representative to discuss and sell Sonic.net residential services to potential users. Because of this, Customer Support representatives must be technologically savvy, exhibit exceptional communication skills and be motivated to provide the best customer service possible in many unique situations.
Customer Support is available from 6am-11pm, Monday-Friday and 8am-10pm, Saturday and Sunday. We are seeking full-time employees and will typically work around most schedules.
Familiarity with both Windows and Apple OS
Basic knowledge of networking and dial-up hardware
Working understanding of common internet browsers and mail client
Excellent verbal and written communication abilities
Hands on experience with broadband services, Linux shell and networking skills are beneficial, but not required.
Fill out an application and a short quiz at our headquarters at 8am on Sunday July 31st. At 9:30 we will post the list of applicants we will be interviewing. Interviews will take place on site throughout the day.
2260 Apollo Way
Santa Rosa, CA 95407
Health, Dental and Vision Plans
High Speed Internet Access
Dog Friendly Workplace
All You can Eat Popcorn
Casual Work Environment