With the simplification and uncapping of Fusion, we are also delivering additional value and cost savings to many of our existing standalone (data alone, without voice service) Fusion customers.
First, I’d like to say thank you for being an early adopter of our Fusion Broadband dry pair service. As we have done in the past, we are committed to delivering you more capabilities and value as we evolve the Fusion service. This means you get the same deal new customers do – up to 20Mbps broadband and phone service, for a simple low price: $50 residential, or $60 for small business.
To provide an example, an existing residential dynamic IP Fusion customer was paying $55/mo for 12-18Mbps capped service, with no voice. Now, with Fusion Broadband+Phone, that rate will be reduced to $50, and the circuit will be completely uncapped for speeds of up to 20Mbps (distance and loop quality allowing.)
Because Fusion now includes voice service, the customer can also opt to have us activate voice service too! The only cost would be the applicable voice taxes and fees.
If you have existing Fusion and would like to activate voice with a newly assigned number, please contact customer support and they can help you select a new number. If you have existing Fusion and would like to port a number from another carrier, we will be ready for that soon, please stand by!
Price reductions and speed cap removal will be completed for existing customers shortly. You do not need to take any action to receive a price reduction or increase in speed.
For customers who do not want to activate voice, you certainly don’t need to, and for customers with rate limited (capped) service at a lower cost than the applicable current price point, your service and price will remain unchanged. For example: 3-6Mbps speed capped residential dynamic IP Fusion was $45/mo. That customer’s bill will remain unchanged at that location unless the customer asks us to upgrade and uncap or add voice at the new $50/mo rate. The choice is yours.
Again, thank you for being a Sonic.net Fusion customer, and please tell your neighbors about our newly expanded service!