As of approximately 10:40am, a small subset of copper based customers in San Francisco may be currently experiencing intermittent connectivity issues. We are working to identify the cause of this problem and repair it. More information to follow.
Update(1:02pm): We have narrowed this issue down to a single device in our network and are no longer experiencing any instability. We are continuing to investigate the root cause.
-Sonic NOC
We’re having the issues at 1 Hallidie Plaza.
Does this impact Sonic Fusion Boradband subscribers in the FiDI?
Apologies for the outage. The issue reported here has been resolved, if you are still experiencing connectivity trouble please reach out to Support for assistance. Support can be reached via phone at 888.766.4233, email at support@sonic.net and via SMS at 707.800.4624.
Yes, users in the Financial District in SF were affected. The issue has been resolved, if your connectivity issues persist please reach out to Support for assistance. Support can be reached via phone 888.766.4233, via SMS at 707.800.4624 and via email at support@sonic.net.
I’m having intermittent connectivity issues in Concord. What’s going on?