UPDATE: 11pm: Update completed.
On Monday, February 12th, starting at 9:30pm, we’ll be performing updates on the storage system used by email, voicemail, shell, and some of our websites. We don’t anticipate any downtime. These updates are expected to take 2 hours.
-SOC
Update(12:15AM) This maintenance is now complete
Thursday 1/25/2024 at 11:59 PM we will be conducting maintenance affecting a small subset of Fiber customers in the Oakland area. Estimated downtime is 45 minutes while we upgrade a piece of equipment. The maintenance window is 3 hours.
– Network Engineering
Update(12:07AM) Maintenance is now complete
Monday 11/20/2023 at 11:59 PM we will be conducting maintenance affecting a subset of Fiber customers in the Oakland area. Estimated downtime is 5 minutes while we upgrade link capacity. The maintenance window is 1 hour.
– Network Engineering
Update: 3:55 AM Maintenance is complete.
Monday morning Nov. 20th at 2:00 AM, we will be pushing updates to a small subset of Sonic fiber customers in Oakland. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4:00 AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update(1:43AM) Maintenance is now complete and IPv6 is now available in the Sunset area of SF
Tuesday 11/7/2023 at 11:59 PM we will be conducting maintenance affecting Fiber customers in the Sunset area of San Francisco. Estimated downtime is 30 minutes while we move to an upgraded piece of equipment. The maintenance window is 4 hours.
– Network Engineering
Update: 3:00 AM maintenance is complete.
Oct 23rd, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.
~Network Engineering
Update(12:46AM) Maintenance is now complete.
Thursday 9/28/2023 at 11:59PM we will be conducting intrusive maintenance serving a subset of fiber customers in the Oakland area. Due to the nature of the maintenance we cannot provide estimated downtime. Service is expected to be restored by the end of the 4-hour maintenance window.
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:30AM: Maintenance was completed by 4am but we were slow to update this due to running some final checks.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: Maintenance was completed at 12:30am 6/27/23
Tonight, June 26th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Petaluma and Santa Rosa areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering