Category: Network

SSE Network Outage – Update

We are still waiting on the completion of repairs within our upstream provider’s network and we currently have no ETR.

The emergency migration/backup implemented on Friday appears to be working with a few reports of packet loss that our engineering team is currently looking into.

We apologize for any inconvenience caused by the outage and appreciate your understanding and patience. Thank you for choosing Sonic!

Northern California Fiber ONT Upgrades

Update: 4:00AM: This maintenance is now complete.

Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber ONT Upgrades

Update: 4:30AM: Maintenance was completed by 4am but we were slow to update this due to running some final checks.

Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber ONT Upgrades

Update: 3:45AM: This maintenance is now complete.

Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber ONT Upgrades

Update: 4:00AM: This maintenance is now complete.

Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber ONT Upgrades

Update: 4:00AM: This maintenance is now complete.

Tonight (6/13/23) at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber ONT Upgrades

Update: 1:50AM: This maintenance is now complete.

Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Sebastopol – Fiber Intrusive Maintenance

Update (2:10AM) – Maintenance is now complete.  A subset of enterprise customers faced extended downtime due to an issue we caught and resolved just before 2am. All customer circuits impacted by tonight’s work should be fully operational at this point.

Tomorrow (5/3/2023) at 11:59pm we will be performing maintenance on equipment serving our Sebastopol fiber network.  This will impact all residential fiber customers. Enterprise customers have already been directly contacted if this affects them.  This maintenance window is 4 hours with expected downtime of 30 minutes.

-Network Engineering

 

Oakland – Residential Fiber Non-intrusive Maintenance

Update – 5/13/23 12:49AM – Tonight’s maintenance has been successfully completed.

Tonight at 11:59pm 5/12/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Oakland area. There is no expected downtime during this operation. The maintenance window will be 4 hours.

-Network Engineering