Legacy DSL Outage

April 25, 2012 – 7:14 am by tomoc

This morning, Wednesday, April 25 at 7:00AM, equipment serving a subset of customers in (LATA2) Chico performed a soft reboot. We are investigating the cause of this reload with our vendors to ensure this does not happen again. All affected customers should be back online, estimated down time of less than 5 minutes.

-Tomoc

Update: We are experiencing further trouble with this device and are currently investigating

Update: We have narrowed down the extended troubles to a failing card in one of our pieces of equipment. The problematic card has been replaced and all affected customer’s service has been restored.

Be Sociable, Share!
  1. One Response to “Legacy DSL Outage”

  2. 3rd time since Jan that a “Chico failing card” error has occurred, is there a permanent fix in our future?

    http://corp.sonic.net/status/?s=chico

    By Dave on Apr 25, 2012

Post a Comment

Please Note: Blog comments are not intended as a direct support contact. If you are having a technical problem, or something equally time-sensitive, please contact Sonic.net Support by sending an email to support@sonic.net or calling 707-547-3400 (phones open 6am-11pm M-F, 8am-10pm weekends).

*