Legacy DSL Outage

This morning, Wednesday, April 25 at 7:00AM, equipment serving a subset of customers in (LATA2) Chico performed a soft reboot. We are investigating the cause of this reload with our vendors to ensure this does not happen again. All affected customers should be back online, estimated down time of less than 5 minutes.

-Tomoc

Update: We are experiencing further trouble with this device and are currently investigating

Update: We have narrowed down the extended troubles to a failing card in one of our pieces of equipment. The problematic card has been replaced and all affected customer’s service has been restored.

1 comment for “Legacy DSL Outage

  1. Dave
    April 25, 2012 at 11:27 am

    3rd time since Jan that a “Chico failing card” error has occurred, is there a permanent fix in our future?

    http://corp.sonic.net/status/?s=chico

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